Returns

Cancelling your order
If you wish to cancel your order prior to shipment, we can issue you with a full refund.

Returning your order for a refund
At The Light Bulb Shop we fully accept our goods back as long as they are in the same condition as when shipped and not used.

Returns procedure
1. To exercise your right of cancellation, you must within 7 working days of receiving the goods send an email to info@thelightbulbshop.co.uk stating your invoice number and that you wish to cancel your order. You may only do so providing the goods have not been fitted or modified in any way, that they are returned with their original packaging and the goods are in a resalable condition.

2. In the same way if you were to return goods to a shop, you have to bring the goods back to us! You must arrange for the goods to be returned at your cost and so that they are not damaged in transit to

thelightbulbshop.co.uk
c/o Tan Sales (London) Ltd
Unit B Colindale Business Park
2/10 Carlisle Road
London NW9 0HN
United Kingdom

within 7 working days of informing us of your cancellation

Upon receipt of the goods, we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods only, and not for the packing and shipping costs as we cannot reclaim these, only after the cancelled items have been received in a good condition by us.