Return Policy Information

How do I cancel my order?

If you wish to cancel your order please call us on 020 8920 4185 or email us at info@thelightbulbshop.co.uk prior to shipment and we will issue you with a full refund.

How/ when will my order be refunded if I cancel my order before the goods have been dispatched?

If you decide to cancel your order before the goods have been dispatched you will be refunded onto the same payment card or paypal within 2 working days.

What is your returns procedure?

To exercise your right of cancellation, you must within 7 working days of receiving the goods send an email to info@thelightbulbshop.co.uk stating your invoice number and that you wish to cancel your order. You may only do so providing the goods have not been fitted on modified in any way, that they are returned with their original packaging and the goods are in a resalable condition.

5-10 day items other than lamps classify as non-stock items. Non-stock items will be subject to a 25% handling charge when returned back.

Where should I return the goods?

If you would like to return the goods back to the store, you must arrange for the goods to be returned at your cost and so that they are not damaged in transit to:

thelightbulbshop.co.uk
c/o Tan Sales (London) Ltd
Unit 12 Brunswick Industrial Park
Brunswick Way
London
N11 1JL
United Kingdom

Within 7 working days of informing us of your cancellation.

Upon receipt of the goods, we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit cards for the goods only, not for the packaging and shipping costs as we cannot reclaim these, only after the after the cancelled items have been received in a good condition by us.

What is the time limit for returning the goods?

You must return the goods within 7 working days of informing us of your cancellation.

Can I exchange all or part of my order?

We are happy to exchange any products bought directly through The Light Bulb Shop website as long as they are returned to us in their original packaging and not damaged. We are unable to offer an exchange when a special product which is not on our website has been ordered in especially for the customer in which case a re-stocking charge may apply.

What if my goods are delivered damaged?

If the goods are damaged on receipt please contact us immediately and we will then take the appropriate action.