Privacy Policy

Last updated: 15/09/2025

At The Light Bulb Shop (operated by Tan Sales (London) Ltd), we respect your privacy and are committed to protecting your personal data. The Privacy Policy explains how we collect, use, and safeguard your information, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

- Controller: Tan Sales (London) Ltd
- Trading as: The Light Bulb Shop
- Company Number: 1666847
- Registered Address: Kimberley House, 31 Burnt Oak Broadway, Edgware, Middlesex, HA8 5LD
- Email: info@thelightbulbshop.co.uk
- Telephone: 020 8920 4185

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

2. What personal data we collect

We may collect the following types of personal data:

- Identity Data - name, title.
- Contact Data - billing and delivery address, email address, telephone number.
- Transaction Data - details of payments and orders you place.
- Technical Data - IP address, browser type, login data, cookies and analytics information.
- Marketing and Communication Data - your preferences for receiving marketing and newsletters.

We do not knowingly collect information from children under 16.

3. How we collect your data

- Directly from you (e.g. when you create an account, place an order, contact us).
- Automatically via our website (cookies, analytics).
- From third-party service providers (e.g. payment processors, delivery services).

4. Why we use your personal data (Purposes & Lawful Bases)

Purpose	Lawful Basis
To process and deliver your orders	Performance of a contract
To manage payments, fees and charges	Performance of a contract
To manage our relationship with you (updates, responding to queries)	Legitimate interests/ contract
To send marketing communications (email, SMS, offers)	Consent (you may withdraw at any time)
To improve our website, services, and user experiences	Legitimate interests
To comply with legal or regulatory obligations (e.g. tax, fraud prevention)	Legal obiligation

5. Who we share your data with

We only share your personal data with trusted third parties, including:

- Payment processors (Stripe, PayPal).
- Delivery/courier companies (Royal Mail).
- IT, hosting, and website support providers.
- Professional advisers (lawyers, accountants).
- Regulators and law enforcement, where required by law.

We ensure that all third parties respect your privacy and act only under our instructions.

6. International transfers

Your data may be transferred outside the UK. Whenever, this happens, we ensure appropriate safeguards are in place, such as:

- Adequacy decisions by the UK Government, or
- UK International Data Transfer Agreements (IDTA) or Standard Contractual Clauses (SCCs).

7. Data retention

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including:

- Orders and invoices - 7 years (for tax and accounting compliance).
- Customer account information - until you close your account or request deletion.
- Marketing data - until you withdraw consent or opt out.

8. Your rights

You have the following rights under UK GDPR:

- Access - request a copy of your personal data.
- Rectification - request correct of inaccurate or incomplete data.
- Erasure - request deletion of your personal data ("right to be forgotten").
- Restriction - request restriction of processing in certain circumstances.
- Objection - object to processing based on legitimate interests or direct marketing.
- Portability - request transfer of your data to you or another provider.
- Withdraw consent - where processing is based on consent (e.g. marketing).

To exercise your rights, contact us at info@thelightbulbshop.co.uk

9. Complaints

If you are unhappy with how we handle your data, please contact us first so we can resolve it. You also have the right to complain to the UK supervisory authority:

Information Commissioner's Office (ICO)

Website: www.ico.org.uk

Helpline: 0303 123 1113

10. Cookies

We use cookies and similar technologies to improve your browsing experience and analyse site traffic. For more information, please see our Cookie Policy.

11. Security

We use technical and organisational measures (e.g. SSL encryption, access controls, firewalls) to protect your data. However, no online service is 100% secure, so please take care with your information.

12. Changes to this Privacy Policy

We may update this policy for time to time. Any updates will be posted on this page with a revised "last updated" date.